PRIVACY POLICY:
Effective Date: November 6th, 2024
This Privacy Policy is managed by Simple Practice, LLC, a Rhode Island limited liability company (“Simple Practice”, “us,” “we,” “our”), and applies to our website (the “Site”), mobile applications (the “Apps”), and all related subdomains. This Privacy Policy aims to explain how we manage and utilize your personal information. By using the Site, purchasing or using our products, or interacting with the Site and Apps, you accept the terms outlined in this Privacy Policy. Please note that this Privacy Policy may be revised periodically.
This Privacy Policy will explain the following:
- The types of personal information we collect, and how we collect it, when you use our Site and Apps.
- How we use, store, and share your personal information.
- The security measures we implement to protect your personal information.
- Your rights with respect to your personal information.
- How you can contact us to exercise your data rights or ask us questions regarding your personal information.
Personal Information We Collect
We collect the following personal information that you share with us when you use our Site, Apps, and services:
- Name
- Email address
- Mailing address
- Phone number
- Billing information
- Username and password
- Your IP address and device identifier
We may also collect non-personal data, such as aggregated, anonymized, and other de-identified usage information.
How We Collect Your Information
Personal Information You Share With Us
We collect your personal information in various ways, including:
- When you visit the Site and create an account.
- When you register for an event.
- When you purchase a product or service from us.
- When you use our Apps, take an exam, and/or complete surveys.
- When you upload or post content to the Site or Apps, or engage in our social media communities, and provide feedback.
- When you expressly consent to provide additional information about your interests, activities or other demographic details.
Children Under the Age of 13
We do not knowingly collect personal information from children under 13. If you are under 13, you are not permitted to use the Site, provide any information, create an account, make purchases, participate in interactive features, or share personal details with us. Should we learn that we have inadvertently gathered personal information from a child under 13 without parental consent, we will delete that information promptly.
Automatic Data Collection
When you access our Site or Apps, we may automatically collect information from your device, such as your IP address, certain technical information about your device or browser (i.e. the type of device you use to access our Site), and general location information.
Pixel Tags
We and our service providers may use “pixel tags,” “web beacons,” “clear GIFs,” or similar tools (“Pixel Tags”) on some Site pages and HTML-formatted email messages to compile aggregate statistics about Site usage and response rates. A pixel tag is an electronic image, often a single pixel (1×1), that is generally invisible to Site visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags enable us to count users who have visited certain pages of the Site, deliver branded services, and assess the effectiveness of our promotional or advertising campaigns.
Cookies
Cookies are small data files collected by a website or application and stored on your device’s web browser. Our Site and Apps collect cookies and may use cookies for reasons including but not limited to:
- Analyzing our website traffic.
- Analyzing your interactions with advertisements.
- Identifying if you are signed in to the Site or App.
- Testing content on the Site or Apps.
- Storing information about your preferences.
- Recognizing when you return to the Site or Apps.
Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies. However, rejecting cookies may limit your ability to use certain online products, services, or features on the Site or Apps.
For more information, visit https://allaboutcookies.org
Information Provided from Other Sources
We may also receive personal information about you from third parties, including our business partners and contractors. If your parent, school, employer, or another third party purchases products for you or on your behalf, or refers you to Simple Practice, such third parties may provide us with personal information about you, including your first name, last name, and email address.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the preferences or settings page of your browser.
How We Use Your Information
We will use your personal information only as permitted by law and in accordance with this Privacy Policy. Uses of your personal information include but are not limited to the following:
- Fulfilling the specific purpose for which you provided personal information, such as enrolling you in a program, responding to an inquiry, or providing access to a product or service.
- Personalizing and administering your learning experience.
- Managing, supporting, improving, and developing our Site and Apps.
- Providing you with information and offers about our products or services.
- Sending you information about select third-party products or services that may interest you.
- Enabling your access to the Site to post comments, upload content, or communicate with others.
- Conducting research and surveys to better understand your needs and interests.
- Complying with legal obligations or enforcing our terms and conditions.
- Protecting against and investigating any fraudulent, unauthorized, or illegal activity.
- As otherwise described at the point of data collection.
Mobile Devices, Phone Calls, and SMS: If you provide a telephone number on a form or during your interactions with our Site and explicitly consent to be contacted, we may contact you via phone and/or text message using automated technology at the provided number(s). Be aware that standard messaging, data, and other fees may apply. You also acknowledge that providing this consent is not a condition for purchasing any products or services from Simple Practice.
How We Share Information
Disclosure of Your Personal Information: We may share your Personal Information and anonymous data with third parties for various reasons, including
- To comply with legal processes or laws
- Preventing or detecting crime
- Supporting the delivery of our business products and services, such as processing transactions
- In connection with business transfers (i.e. due to a potential merger or sale of our business)
- With other users that are associated with your account, such as a teacher or parent
These third parties are authorized to use your Personal Information only for services provided to us. We may also share your information with third parties you have specifically authorized to receive information from us.
If a third party pays for your product or service use, Simple Practice may share your Personal Information and other relevant data, such as usage and performance metrics, with them. For example, if you are using a program provided by Simple Practice as a student at a school that has a contract with Simple Practice, your activity, performance, and other related data may be shared with your school, even if you, yourself, have partially or fully paid for the service.
Third parties with whom we share personal information to facilitate service delivery have their own privacy policies governing their handling and disclosure of personal information. These policies will apply to your Personal Information once it has been transferred to these third parties as described in our Privacy Policy. We encourage you to review their privacy policies by visiting their websites. These entities or their servers may be located within or outside the United States.
Transfer of Data Outside of Your Home Country: Your Personal Information will be stored on servers located in North America. However, your information may also be processed in other countries where third-party data storage facilities are located or in the country where you are located. By agreeing to our terms, you consent to the transfer of your Personal Information outside your home country, including to the United States.
Third-Party Websites and Links: Some products and services advertised on the Site and/or Apps are provided by third parties (“Third Party Sellers”). Additionally, the Site and Apps may include links to third-party websites. This Privacy Policy only covers how Simple Practice collects and uses Personal Information. It does not extend to third-party sellers or websites, and Simple Practice does not endorse or make any claims regarding their data-handling practices or policies.
Data Security
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only.
- Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks.
- Destroying the personal information that we no longer need.
- Performing regular risk assessments.
- Screening all employees with access to personal information.
- Training our employees.
- Encrypting laptops, portable storage, and other portable media.
- Maintaining up-to-date software and safeguards.
- Implementing physical security measures.
Despite these security measures, no system can be completely secure. Therefore, we cannot guarantee the absolute security of our systems, nor can we ensure that the information you transmit to us over the Internet will not be intercepted.
Data Retention
We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention time is required or permitted by law.
Sale of your information
We do not sell your personal information.
Analytics Programs
This Application uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Your rights
Depending upon where you reside, you may have the following rights regarding your personal information:
Right | Applies To |
The right to opt out of use of your personal information for the purposes of targeted advertising. | Residents of Virginia, Colorado, Utah, Connecticut, Oregon, and Texas |
The right to access the personal information that we have collected about you. | Residents of California, Canada, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Quebec, Oregon, and Texas |
The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information. | Residents of California |
The right to know whether your personal information is sold or disclosed and to whom. | Residents of California |
The right to say no to the sale of your personal information. | Residents of California, Nevada, Virginia, Colorado, Utah, Connecticut, Oregon, and Texas |
The right to opt out of the sharing of your personal information. | Residents of California |
The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. | Residents of Virginia, Colorado, Connecticut, Oregon, and Texas |
The right to request that we delete all or some of the personal information that we have collected on you. | Residents of California, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Oregon, and Texas |
The right not to be discriminated against based upon your exercise of your privacy rights. | Residents of California, Virginia, Colorado, Utah, Connecticut, Oregon, and Texas |
The right to equal service and price, even if you exercise your privacy rights. | Residents of California, Virginia, Colorado, Utah, and Connecticut |
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible). | Residents of California, the European Union and/or the European Economic Area, and the United Kingdom |
The right to request that we amend any of the information that we have collected about you. | Residents of California, Canada, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Connecticut, Quebec, Oregon, and Texas |
The right to withdraw your consent to the processing of your data. | Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec |
The right to request that we restrict the processing of your data. | Residents of the European Union and/or the European Economic Area and the United Kingdom |
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction. | Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec |
The right to stop receiving unwanted direct marketing. | Residents of the European Union and/or the European Economic Area |
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity. | Residents of California, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Oregon, and Texas |
The right to limit the use and disclosure of your sensitive personal information. | Residents of California and Connecticut |
The right to confirm whether we are processing your personal information. | Residents of Oregon and Texas |
Changes to this Privacy Policy
This Privacy Policy is subject to periodic updates and revisions. We will update the “Effective Date” at the bottom of this Privacy Policy whenever we make changes. Your continued use of our Site following these updates constitutes your acceptance of the revised Privacy Policy. We encourage you to regularly visit our Site(s) to stay informed about any changes to this Privacy Policy or our other policies.
Your Ability to Choose
If you do not wish to continue receiving emails from us, you may unsubscribe by clicking on the unsubscribe link in our emails. You may also email us at [email protected].
How to Contact Us
All comments, queries, and requests to exercise your data rights pursuant to this Privacy Policy should be addressed to:
By Email: [email protected]
By Mail: Simple Practice, LLC, PO Box 650, Hopkinton, MA 01748